From the UK

Step 1: Create Your Account
Create your Parcel Horse account using the following link:
👉 https://parcelhorse.com/login.php

Step 2: Book a New Shipment
Log in and click on "Book New Shipment" to submit your request. Once your booking is confirmed, we will generate the shipping label and send it to you as a PDF via WhatsApp or email.

Step 3: Pack Your Parcel Securely
Pack your items carefully and seal the box using white cello tape. For extra protection, you may also use cling film or white/black shrink wrap.

Step 4: Attach the Shipping Label
Print the shipping label and attach it securely to the parcel. Please cover the label with white cello tape to ensure it does not peel off during transit.

Step 5: Packaging Guidance (Optional)
If required, we can share an example photo showing acceptable parcel packaging standards.

Step 6: Choose a Collection Slot
Select your preferred collection day (Monday to Friday) and time slot:
• ⏰ 09:00 AM – 2:30 PM
• ⏰ 11:30 AM – 5:00 PM
Our driver will collect your parcel within the selected estimated time window.

Note: Enjoy additional savings when you drop off your parcel at our Newcastle warehouse.

Parcel Horse provides free packing materials, including boxes, tape, shrink wrap, and bubble chips, to help you pack your parcel securely.

Important Note: Packaging materials are available only at our warehouse and must be used on-site. These materials are not sent to pick-up addresses.

You can send the following items through Parcel Horse:

👕 Clothing & Accessories
Tops, sweaters, jeans, jackets, scarves, caps, etc.

🍴 Kitchen & Household Items
Kitchenware, utensils, non-fragile household items, and glassware (well packed).

👟 Footwear
All types of shoes.

👜 Personal Items & Accessories
Handbags, stationery, personal accessories, and basic toiletries (non-liquid, non-restricted).

🔌 Small Electrical Items (Without Batteries)
Phone chargers, kettles, hair straighteners, blenders, etc.

🍫 Chocolates, Dry Fruits & Nuts
Allowed up to a maximum of 2 kg per shipment.

🚫 Restricted or Prohibited Items
The following items cannot be shipped due to international courier regulations, customs laws, or safety concerns:

🌾 Food & Agricultural Products
• Perishable food items
• Plants, seeds, and vegetables
• Spices
• Honey
• Confectionery
• Tinned or canned food
• Meat and animal products
• Milk and dairy products

💎 Valuables & Sensitive Goods
• Precious and semi-precious stones
• Gold and silver
• Nutritional supplements
• Medicines for commercial use
• Drugs and cosmetics

⚠️ Other Commonly Restricted Items
1. Batteries or electronic items with built-in batteries
2. Liquids (including perfumes and flammable liquids)
3. Sharp objects, blades, or knives
4. Cosmetics (creams, lotions, makeup products)
5. Cigarettes, vapes, or tobacco products
6. Mobile phones, laptops, tablets, or iPads
7. Toiletries such as creams and lotions
8. Nail polish, hair spray, and pressurized containers
9. Medicines without a valid prescription or intended for resale

For a complete list, refer to our Prohibited Items page.

We do not recommend sending thin or fragile glass items, as they are easily breakable during transit.

If you still choose to send them, please ensure they are packed very securely:

• Wrap each item individually with thick materials (clothes, towels, or foam)
• Use 2–3 layers of bubble wrap
• Place items in a strong box with enough padding to prevent movement
• Seal the box well and mark it "Fragile"

⚠️ Even with careful packing, fragile items are sent at the sender's risk.

Each parcel must not exceed 25 kg in weight, in line with health and safety regulations.

🚫 Parcels weighing more than 25 kg will attract a £30 Heavy Weight Surcharge.

✅ This surcharge does not apply if the parcel is dropped off at our warehouse or sent directly to us.

⚠️ Important – Minimum Weight per Box Policy

Please note that the minimum weight is 15 KG per box.

If you have 15 KG total weight and split it into two boxes, each box will be charged at £59.25 (Approximately £120 for 2 small Boxes)

Parcel Horse charges based on the higher of the actual weight or volumetric (dimensional) weight, rounded up to the next full kilogram.

⚖ What Is Actual Weight?
Actual weight is the physical weight of your parcel measured on a scale.

Example:
If your parcel weighs 15.3 kg, you will be charged for 16 kg.

📐 What Is Volumetric (Dimensional) Weight?
Volumetric weight is calculated based on the size of your parcel using the following formula:
(Length × Width × Height) ÷ 5000

Example:
60 × 40 × 40 = 96,000 ÷ 5000 = 19.2 kg, charged as 20 kg.

✅ Which Weight Is Used for Final Charges?
You will be charged based on whichever weight is higher—actual or volumetric.

Example:
• ⚖ Actual Weight: 15 kg
• 📐 Volumetric Weight: 20 kg
➡️ Final chargeable weight: 20 kg

📦 Once your parcel is received at our warehouse, the estimated delivery timelines are:
• 7–13 working days for delivery to major cities
• 10–15 working days for delivery to remote areas

*Delivery timelines are indicative and may vary due to customs clearance, local regulations, or unforeseen operational delays.

Frequently Asked Questions